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Omnichannel coordination

Receive cases from multiple channels while keeping one shared operational history.

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No registrationDemonstration dataRestartable task

Operational view of IAT CareOps for omnichannel coordination
Demo initial viewIAT CareOps

Demonstrable task

Sorting and Scaling a Request

Complete the task with synthetic data and explore its states.

Enter the demo
  1. 01Receive message
  2. 02Identify intent
  3. 03Propose response
  4. 04Scale or close

Related experience

Projects that connect to this solution.

Experience in

IAT / Red Integral

Agenda, coordination, automation and operational metrics.

See history and evidence

Decisions to take him to your operation.

These criteria guide a custom implementation. Controls, integrations and tests are agreed on your operation before you build.

Architecture

Separate to evolve

Adapters translate each channel to a common and auditable case.

Security

Protect the right limit

Consent, retention and permissions are applied by channel and purpose.

Scaling

Growing Up With Evidence

Tails decouple input peaks of equipment capacity.

This demo represents a capacity and a task. Scope, integrations, risks, times and return are defined on the concrete operation before building.

Review the Tofu method

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